We don’t just implement Salesforce…. we build out innovative optimized business processes and automations on the platform, utilizing the full power of the Salesforce eco-system, ensuring our clients see the value and ROI in their investment, as quick as possible.
We are experts in evaluating the big picture within our client’s technology enterprise, and putting a strategic roadmap together for implementing Salesforce as the Customer Centric Engagement Solution within their Enterprise, not just a Point Solution. This allows our clients to see how the pieces fit together.
We are true partners and lead our clients through how it can be accomplished in realistic and achievable phases. The innovation is limitless in tying the Marketing, Sales, Service and Operations of a business together through the platform, with tight integrations to/from other core systems/applications for providing a true 360 degree view of their customer and business.
Our services include, but are not limited to:
Salesforce Cloud Implementation
Our team has experience with hundreds of successful full life cycle implementations for virtually all industry types, utilizing all Salesforce Clouds
Salesforce Clouds - Sales, Service, Financial Services, HLS-Healthcare, Commerce, Manufacturing, Education, Non-Profit, Marketing, Analytics, Field Service Lightning, App Cloud, etc.
Best Practices / Accelerators
We come to the table with best practice processes and recommendations for most industries, so client’s are not starting from scratch
Declarative (no code) Configuration and Custom Development
Experts in building secure and reliable API integrations to/from Salesforce and other core systems / applications, vendor solutions/tools, in real-time, scheduled, batch, and other types of data connectivity.
Deep experience in building innovative and engaging Customer, Partner and Vendor Portals / Communities, seamlessly integrated into the core Salesforce processes/platform
Call Center / Customer Service Solutions
Digitial Engagement & Omni Channel – Live Chat, AI, SMS Text, eMail, Social Case/Ticket Management, Case Queues/Routing, Phone CTI Integration
Custom developed flexible and engaging mobile apps
AI, IoT, RPA, eSign Forms, Lightning Scheduler, Knowledgebase, Heroku, etc.